Service Coordinator I

About the role

The Service Coordinator at National Church Residences plays a crucial role in helping residents maintain a good quality of life by coordinating programs and services.

Responsibilities

• Assume responsibility for coordinating programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develop a Resource Directory that includes a listing of state and/or local service providers.
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents addressing concerns and assisting with basic needs.
• Aid residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling.
• Report all complaints made by residents and/or families.
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills.

Requirements

A bachelor’s degree in social work or a related field is preferred. Two or more years of experience in a social service delivery with elderly and/or family population is preferred. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

Qualifications

Qualified candidates must be able to assume responsibility for coordinating programs and activities for residents, serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents. They should have demonstrated working knowledge of supportive services and other resources in the area served by the project. They should also demonstrate the ability to advocate, organize, problem-solve, and provide results for the residents served.

Skills

Qualified candidates should possess strong organizational, communication, and interpersonal skills. They should also be able to identify low-cost service providers and/or negotiate discounts, engage residents in identifying areas of need, develop a Resource Directory, sponsor educational events, and provide quality customer service.

Benefits

National Church Residences offers an excellent total reward package that includes:

• Medical Insurance
• Dental
• Vision
• Paid Time Off (PTO)
• Paid Holidays
• Retailer Plan including pre-tax contribution with 100% match up to 5% of your pay.

Pay

Details on pay are not specified in the job description.

Schedule

The position is part-time, working 20-25 hours per week.