Service Coordinator, Home Community Base Services/Managed Care

About the role

The Service Coordinator oversees Home and Community Based Services (HCBS) and Managed Care (MC) programs. This is a safety-sensitive position where the incumbent provides leadership and support to Direct Support Professionals (DSP) staff, partners with RISE customers, manages program records, ensures compliance, and may require some travel.

Responsibilities

• Manage and support HCBS programs by implementing RISE mission, vision, and values.
• Supervise Direct Support Professionals (DSP) staff.
• Establish partnerships with RISE customers including clients, families/guardians, and funding agencies.
• Oversee and manage details of company and program records.
• Complete and maintain accurate payroll and billing documentation within designated time frames.
• Ensure programs meet licensing/survey requirements and contractual compliance.

Qualifications

• High School Diploma or GED and at least 2 years of supervisory experience.
• Bilingual fluency in Spanish (verbal and written).
• Experience working with the elderly and/or physically disabled in a long-term setting.
• Ability to work flexible hours and self-directed.
• Valid Arizona driver’s license, minimum of 21 years of age, and meet RISE insurance agency requirements.
• Pass a successful background check, driving record check, drug test, and obtain a Level One Fingerprint Clearance Card.