Service Coordinator- Generator Division

Job Summary

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

Responsibilities

• Schedule service technicians daily in an efficient manner.
• Respond to incoming service‑related calls.
• Assist external customers with their service needs.
• Prepare quotations for all service‑related projects and follow up on a weekly basis; projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor daily invoicing and work‑in‑progress (WIP) and report on a daily basis.
• Work closely with the parts department to ensure all parts are on hand for technicians’ service jobs.
• Monitor and schedule all periodic maintenance agreements.
• Input service data in business operating systems.
• Provide coverage for other departments during special circumstances such as vacation coverage.
• Assist the parts department by maintaining organization of parts and workflow in the Jacksonville shop.
• Perform warehouse tasks including forklift operation, maintaining cleanliness, putting away stock orders, loading and unloading truck shipments, and preparing shipments of parts via UPS.

Requirements

• Associate degree, **or** 2–3 years of customer service and/or logistics experience (industrial experience preferred), **or** an equivalent combination of education and experience.
• Ability to lift materials up to 25 pounds.

Skills and Abilities

• Computer literacy with a working knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Working knowledge of a Windows‑based business system or FieldServio (preferred).
• Strong time‑management skills.
• Excellent interpersonal communication, organization, accuracy, and professional verbal and written communication.
• Basic mechanical and technical aptitude.
• Ability to handle high‑pressure situations and adapt to market changes.
• Proficiency with Internet Explorer and the ability to learn the company’s business operating system.
• Teamwork orientation when collaborating with company personnel.
• Work environment involves extended periods of sedentary work, exposure to computer screens, and regular typing/mouse usage.