Service Coordinator- Generator Division

About the role

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

Responsibilities

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls
• Assist external customers with their service needs
• Prepare quotations of all service related projects and follow up on a weekly basis; projects include emergency calls, scheduled service calls, and preventative maintenance agreements
• Monitor all daily invoicing and work in progress (WIP) report on a daily basis
• Work closely with the parts department to ensure all parts are on hand for technicians’ service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems
• May be required to support other departments during special circumstances such as vacation coverage
• Assist parts department by maintaining organization of parts and workflow in Jacksonville shop
• Assist with other parts department duties, including but not limited to warehouse tasks such as forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, and preparing shipment of parts via UPS

Qualifications

• Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience

Skills

• Computer literacy required, including a working knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Working knowledge of a Windows based business system or FieldServio preferred
• Incorporate time management skills on a continuous basis
• Skilled in interpersonal communication, organization, accuracy, and professional verbal and written communication
• Basic mechanical and technical aptitude
• Ability to handle high pressure situations and adapt well to changes in the market
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer, plus ability to learn the Company’s business operating system
• Ability to apply teamwork principles when working with Company personnel
• Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work
• Ability to lift materials up to 25 pounds