Service Coordinator - Buda, TX

About the role

A Service Coordinator serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.

Responsibilities

• Provide outstanding detail-oriented support to a team of technicians to repair and maintain equipment.
• Use company systems and tools, such as Smart Equip and ERP, to document, track, and manage all parts and repair activities.
• Apply excellent verbal and written communication skills to support sales and management teams.
• Manage the receiving, organization, tracking, and relocation of parts.
• Maintain accurate and up-to-date maintenance records.

Requirements

• Bachelor's degree or equivalent experience preferred.
• Superior talent for building and maintaining relationships.
• Experience in processing and managing detailed paperwork.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Strong skills in computer operations and Microsoft Office Suite are crucial for daily tasks.
• Excellent communication and customer service skills.

Qualifications

• Primarily an office role, but candidates must be prepared for frequent outdoor yard visits for equipment order fulfillment.
• Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

Managing a team of technicians in their day-to-day tasks.

Work Environment

• Climate-controlled workspace equipped with standard office tools including computers, phones, and CRM systems.
• Frequent interaction with customers, vendors, and internal staff both in person and through phone/email.
• Certain outdoor yard visits for equipment order fulfillment.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment require proper footwear and attention to safety.
• Requires strong communication, multitasking, and coordination skills across departments.
• Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.

Physical Demands

• Requires a moderate level of physical activity and flexibility for office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying items up to 50 pounds.
• May require moving materials, tagging equipment, retrieving items from storage, or assisting in the yard or shop.
• Regular movement between indoor and outdoor work areas.
• Walking through repair shops and equipment yards may involve uneven surfaces, weather exposure, and proximity to active machinery.
• May require extended periods of standing, walking, or sitting at a desk.
• Manual dexterity and visual acuity required for office equipment and paperwork handling.
• Must maintain situational awareness in dynamic work zones with vehicular and equipment traffic.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable laws and regulations.

Our Benefits & Perks

• Core Benefits: Medical, Dental & Vision Insurance, Health Savings Account (HSA) with company contributions, 401(k) & Roth retirement plans with company matching, Generous paid time off and company paid holidays, Company Paid Wellness, Employee Assistance and Discount Programs, Boot/PPE Annual Allowance, Career Development & Company Paid Training.
• Additional Eligibility Requirements: All successful candidates must undergo a drug test and background check before their start date.