Service Coordinator - Bon Secours Roper Hospital

Role And Responsibilities

Provide exceptional Customer Service – to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.

Responsible for receiving, creating, and dispatching calls for service – to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.

Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.

Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.

Daily management of open service calls – to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.

Aid in ensuring timely and accurate completion of paperwork by technicians.

Maintain clear communication with customers – to include utilizing customer portals (3rd party websites).

Maintain an open line of communication between technicians, team leads, and service manager.

Issue POs to technicians for third-party material.

Maintain customer 3rd party websites per customer’s requirements.

Place parts/material orders and returns as required.

Provide regular reporting to Service Manager as requested.

Support the Service Manager and technicians.

Qualifications And Requirements

• Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
• Knowledge of basic accounting and business principles.
• Ability to lead and work with diverse teams is required.
• Excellent written and verbal communication skills needed.
• Ability to positively represent the company and communicate with others at varying technical levels.
• Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
• Strong organizational skills.
• Ability to work as a member of the Customer Service Center Team is necessary.
• Excellent attention to detail and a high sense of urgency.
• Understanding of general service and/or construction industry is needed.
• Must successfully pass a background check and drug test.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift/carry/move objects, files and documents.
• Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
• Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, is a plus.
• Associates degree in business administration, accounting, or another related field is a plus.

Benefit Highlights

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan