Service Coordinator

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and updating systems with service history.
• Create purchase order numbers and code invoices for accounts payable.

Additional Responsibilities

• Adhere to all Yancey Bros. Co. Safety procedures and standards.
• Other administrative duties as assigned by manager.

Who We Are Looking For

• Prior experience in an administrative role.
• Able to provide a superior customer experience.
• Excellent problem-solving skills.
• Ability to work independently.

Education/Experience

• High school or equivalent required.

Qualifications/Skills

• At least two (2) years as an administrative assistant or similar role.
• Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint.
• At least two (2) years assisting customers with accounts in person and over the phone.

Preferred Qualifications/Skills

• One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry.

Values

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embraces change / improvement.
• Exhibiting superior customer service skills.
• Embracing pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

What We Offer

• Full benefits package including aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure.
• Individual Bonus Opportunities Available.
• 401k Plan.
• Strong Company Match.
• Employee Profit Sharing.
• Financial Wellness Coaching.
• Employee Wellness Program.
• Medical, Vision, Dental Insurance.
• Prescription Drug Coverage.
• Flexible Spending Accounts.
• Short & Long Term Disability.
• Group Life Insurance.
• Personal Time Off.
• Paid Holidays.
• Paid Sick Leave.
• Career Development.
• Tuition Reimbursement.
• Ongoing Training.
• Advancement Opportunities.