Service Coordinator
About the role
XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air-handling and liquid-cooling systems. With decades of HVAC engineering and manufacturing experience, we deliver innovative, energy-efficient solutions for hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, life sciences facilities, and other demanding industries. Join a rapidly expanding team supporting the advanced infrastructure powering global AI growth. As a Service Coordinator, you will help deploy XNRGY’s service operating model and work closely with customers, external partners, internal teams, and our national Field Service technician group. The Service Coordinator supports start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting to the Project Manager or Project Lead, this role manages service request intake, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management. Success in this role requires strong organizational skills, sound prioritization, and clear communication to keep teams aligned with commissioning schedules and customer needs.
Responsibilities
- Receive, classify, and track customer requests related to service support, warranty, parts, and documentation.
- Prioritize requests with the Project Manager or Project Lead based on commissioning schedules and customer impact.
- Maintain an accurate tracker with clear statuses and timelines.
- Escalate risks and delays as needed.
- Coordinate responses across Engineering, Manufacturing, Purchasing, Logistics, and Quality, Health, Safety, and Environment (QHSE).
- Prepare readiness packages, including documentation bundles, checklists, and technical files.
- Support schedule tracking, readiness validation, and