Service Coordinator

About the role

Wiese USA, your local Caterpillar Lift Truck Dealer, has provided the highest quality products and outstanding customer service for over 80 years. We hire individuals who share our values and are committed to treating each customer with the finest possible service and attentiveness. All Wiese team members are responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made Wiese a leader in the material handling equipment and service industry. Making sure our team members go home healthy every day is our greatest priority.

Responsibilities

• Establish professional relationships to create a world-class customer service experience with every customer.
• Accurately prepare and close work orders for the service crew and ensure their timely processing.
• Schedule service calls and dispatch the service crew.
• Keep records of service calls and work orders.
• Effectively use EBS software for optimal performance and cost/time management.
• Review for accuracy and mail all customer and vendor invoices.
• Route customer telephone calls.
• Organize and maintain work order and customer file systems, and file correspondence and other records.
• Coordinate with Sales and Rental Departments.
• Prepare proposals/quotes for customers.
• Assist managers in coordinating schedules and make appointments.
• Arrange and coordinate all travel arrangements.
• Conduct research, compile, and prepare reports for branch management.

Requirements

• Great problem-solving and strategic thinking abilities, adaptability, initiative, innovation, dependability, interpersonal skills, orientation to customer service, willingness to provide organizational support, and close attention to detail.
• Good oral and written communication skills.
• Above-average MS Office skills.
• Ability to quickly learn new software.
• Analytical and technical skills.
• Strong project and change management skills, along with an orientation to teamwork, keen business acumen, and good cost consciousness.
• Handle multiple projects simultaneously.
• Ability to prioritize and organize assignments.