Service Coordinator

About the Company

Watson Electrical Construction is a leading provider of electrical contracting services, specializing in delivering high-quality solutions for commercial, industrial, and residential projects. Our company prides itself on its commitment to safety, innovation, and customer satisfaction.

About the Role

Service Coordinators report to the Service Manager and perform assigned tasks in accordance with the policies and procedures of the company.

Responsibilities

• Answer phone calls for service requests and answer questions.
• Monitor service email account and respond as needed.
• Create all site work order tickets and small jobs related to site work.
• Schedule site tickets using GPS, if needed.
• Dispatch service requests to service technicians.
• Handle site work order purchase orders, including issuing PO, entering packing slips, clearing invoices, and entering invoices into Spectrum.
• Process all site work order paperwork, including web portals, 3rd party paperwork, closing site tickets, monitoring status of site work orders, and pre-time entry.
• Handle all site work order billing.
• Maintain paperless workflow using company-approved cloud storage.
• Run work order reports in Spectrum as needed.
• Maintain communication with customers, including status updates and customer care.
• Obtain permits for service work orders and small jobs.
• Call in and/or follow up on inspections.
• Responsible for service technicians’ timesheets and payroll entry on Monday mornings.
• Complete required paperwork in a timely manner.

Requirements

• High School Graduate, holder of G.E.D., or equivalent Watson training.
• Current driver’s license if required by job conditions; applicable federal, state, and local licenses as required by job conditions or by the company.
• Applicable federal, state, and local certifications as required by job conditions or by the company.
• Majority of work performed in division office.
• Wear personal protective equipment as required in Safety Handbook if site visit required.
• Able to work 40 hours per week, overtime as required; work out of town if needed.

Skills

• Plan, direct, and coordinate an entire activity or the activities of others.
• Evaluate information and analyze problems logically to develop solutions.
• Express ideas clearly to others.
• Work with figures quickly and easily.
• Deal with people in actual job duties beyond giving and receiving instructions.
• Work independently.
• Understand the meaning and relationships of words and use language effectively.
• Work with numbers accurately.
• Make decisions based on personal judgment.
• Perform a variety of duties which may change often.
• Deal with people in actual job duties and have agreeable working relationships.
• See details and recognize errors in written material, numbers, charts, or tables.
• Communicate well.
• Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
• Operate company vehicles with manual and automatic transmission.
• Read and interpret maps, instructional manuals, work site directions, and written instructions.
• Supervise assigned personnel to complete tasks.

Physical Requirements

• Hear and see well (either naturally or with correction).
• Repetitive use of arms, hands, and fingers.

This description covers the principal duties and responsibilities of the job. The description shall not be interpreted as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.