Service Coordinator

Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path with a role that thrives on collaboration, detail management, and keeping projects on track.

About the role

As a Service Coordinator, you’ll play a key role in scheduling, ordering materials, documentation, and administrative support. You will work closely with project managers and team leads to ensure timelines are met, resources are aligned, and communication flows smoothly with the Service SLA(s) assigned. This position is ideal for a self-motivated, reliable candidate who can work independently and find solutions to complete the job.

Responsibilities

• Assist the Project Manager with daily operational tasks
• Provide support to onsite technicians
• Manage expectations with Dispatchers and Admins
• Manage service queues, prioritizing tasks for the team
• Oversee service financials with management supervision
• Maintain a high standard of quality and professionalism
• Perform additional duties as assigned by your supervisor
• Adhere to all required project safety requirements as set forth by the Company
• Work under pressure and handle stressful tasks

Requirements

• At least 2 years of technician field, project coordination, or management experience
• Proficient with Microsoft Office programs, virtual environments, and web-based platforms
• Strong attention to detail, organizational, and follow-up skills
• Ability to prioritize tasks and maintain customer relationships via phone and virtual communication
• Strong professional writing ability
• Required to be on-call in a rotation schedule
• Experience in any of the following fields is a plus: Access Control, Burglar Alarm, Fire Alarm, CCTV systems, cabling
• Experience working with Service Level Agreements (SLAs), SOPs, and dispatching is helpful
• Project Management experience in Alarm, Technology, or related fields is beneficial

Benefits

• Company-paid medical, dental, prescription, and vision benefits (no premium cost)
• Life, AD&D, and LTD insurance
• Paid vacation and holidays
• Company-matched 401(k) and IRA retirement savings

Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.