Service Coordinator

About the role

Urban Park Services is adding a Service Coordinator whose work will make workflow control easier to trust across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The role ensures incomplete information is surfaced before it becomes downstream rework, with a focus on service coordination within parking service operations.

Responsibilities

• Review the Service Coordinator workflow by helping the team keep recurring work organized by owner and status.
• Maintain the Service Coordinator workflow by helping the team check incoming requests for completeness.
• Track the Service Coordinator workflow by helping the team route work to the correct next step.
• Own the Service Coordinator workflow by helping the team track unresolved exceptions through closure.
• Coordinate the Service Coordinator workflow by helping the team document process issues that repeatedly slow execution.

Skills

• Use Process Improvement and Parking Service Operations confidently when carrying out service coordination.
• Apply Workflow Management without losing track of exceptions, owners, or deadlines.
• Document Data Accuracy decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Cross-Functional Coordination, especially when escalation is required instead of assumption.

Success Measures

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured through service coordination within parking service operations.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.