Service Coordinator

About the Role

We are seeking an experienced and highly motivated Service Coordinator to oversee national service accounts, lead customer service operations, and ensure exceptional client satisfaction. This role requires a strong background in service and the ability to coordinate and follow through from beginning to completion of service orders.

Responsibilities

• Oversee national service accounts and multi-location project coordination.
• Lead customer service operations to ensure exceptional client satisfaction.
• Coordinate and follow through on service orders from beginning to completion.
• Analyze pricing, margins, and profitability.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Build and maintain strong client and vendor relationships.
• Follow company procedures and utilize internal resources to complete service requests efficiently and accurately.

Requirements

• Minimum of 3-5 years of experience with strong knowledge of service, maintenance, installation coordination, and client account management.
• Experience within a service-driven environment.
• Strong understanding of national service account management.
• Excellent organizational, planning, problem-solving, and time management skills.
• Strong mathematical aptitude.
• Exceptional communication and interpersonal skills, including professional written, verbal, and presentation abilities.
• Proficient in Microsoft Office Suite, Outlook, and related business software applications such as Epicor, with strong Excel skills.