Service Coordinator

Location: New Caney, TX (North Houston). Division: Versalift, a TIME Manufacturing Company.

TIME Manufacturing Company is a leading global manufacturer of vehicle‑mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Élévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, forestry, and other fleet‑supported sectors.

About the role

The Service Coordinator provides essential administrative support to the Service Department, handling customer communications, dispatch coordination, and daily recordkeeping in a fast‑paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in‑person, providing excellent service and follow‑up.
• Coordinate service appointments and manage technician schedules.
• Accurately enter daily timecards for service technicians into the system.
• Prepare and process service‑related paperwork, including work orders and billing documents.
• Dispatch service calls to technicians based on availability and job priority.
• Track service requests and ensure timely job completion and customer satisfaction.
• Maintain accurate service records, customer files, and documentation.
• Support the Service Manager and team with general administrative tasks.

Qualifications

• High school diploma or GED; associate degree preferred.
• At least 2 years of clerical or administrative experience in a vehicle, heavy‑equipment, or machinery service facility, including scheduling technicians.
• Proficiency with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively in a fast‑paced setting.
• Familiarity with dispatch or ERP systems is a plus.

Benefits

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and innovative work environment.