Service Coordinator

About the role

The Service Coordinator works in partnership with other program staff to provide a safe and welcoming shelter environment. This includes assisting with stocking supplies for the program, overseeing meal service, spot cleaning or sanitizing, preparing spaces for new residents to move into, and packing up items left behind by residents leaving the program.

Responsibilities

• Maintain accurate electronic records of incoming and exiting guests
• Monitor check-in process and line
• Accept, label, and properly store property for overnight guests
• Verbally de-escalate guests when escalation requires intervention
• Collapse incident intervention with other staff and security when needed
• Appropriately document and inform leadership of any incidents or facility needs
• Maintain a sanitary, neat and organized workspace
• Stock food and beverage items as needed
• Serve available food and beverage items to guests when needed
• Attend staff meetings, trainings, and agency events as requested or required

Requirements

• High school diploma or GED required
• Ability to read, comprehend, and communicate orally and in writing required. (English)
• Valid AZ Driver's license and ability to provide 39 month MVR showing clean driving record
• Active Arizona Level One fingerprint clearance card by day one of employment
• Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position

Qualifications

• Excellent communication, organization skills, and ability to interact with guests, staff, and volunteers required
• Related experience working with vulnerable populations in a temporary shelter environment preferred
• Excellent communication skills and ability to interact with varied populations needed

Skills

• Strong interpersonal skills
• Passion for working with vulnerable populations

Benefits

• Maintain an organized, safe, and efficient work environment
• Partner with other program personnel to make decisions in the best interest of the safety of the entire group
• Think and act quickly when there is a need to pivot or address urgent needs and emergencies

Pay

Non-exempt, hourly pay rate is $12.50 per hour.

Schedule

Hours vary based on departmental needs, but typically range from 8:00 AM - 4:00 PM, Monday through Friday.

Weather Relief Shelter Manager and/or Shelter Lead

This position may also be referred to as Weather Relief Shelter Manager or Shelter Lead.