Service Coordinator

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and across the U.S., offering comprehensive services including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

About the role

The Service Coordinator supports the Service Manager and Technicians by planning and coordinating service inspections and repairs. This role acts as the liaison between customers and Hiller team members to manage schedules, materials, and documentation.

Responsibilities

• Coordinate and manage daily schedules and planning for field service technicians performing inspections, maintenance, testing, and repair of fire and life safety systems.
• Communicate and resolve scheduling issues with customers and personnel.
• Monitor technician activity and schedules to ensure customer commitments are met; update customers on early or late arrivals.
• Alert management of potential problems from customer or field complaints and work toward resolution.
• Review completed jobs, verify technician inventory, and allocate cost materials appropriately during job closure.
• Maintain and process inspection documentation; track and address reopened jobs due to missing information.
• Stay updated on work progress, customer relations, field personnel relations, material administration, and other service operations matters.
• Measure branch activity and compliance with program initiatives; identify improvement areas and develop action plans with management.
• Communicate with sales teams when quotes are needed, particularly during job closure.
• Serve as the point of contact for all third-party portals (e.g., IROL).
• Request work order extensions in customer portals as required.
• Optimize route planning to improve efficiency, reduce travel time, cost, and distance.
• Identify customers not utilizing all service lines and communicate opportunities for additional sales to the sales team.
• Complete special projects and develop positive relationships with customers and team members.
• Perform other duties as assigned.

Pay

$24.00/hour–$31.00/hour