Service Coordinator

About the Role

The Harris Center for Mental Health and IDD is seeking a dedicated Service Coordinator who is passionate about empowering individuals with intellectual disabilities. In this vital role you will help clients navigate services—including medical, psychiatric, residential, and financial support—while unlocking the full potential of person‑directed planning processes and shaping meaningful outcomes tailored to each individual’s unique needs and aspirations. You will serve as a critical bridge between consumers, legally authorized representatives, program providers, and other key collaborators, creating and managing comprehensive care plans and assessing present and future medical needs.

Responsibilities

• Conduct comprehensive assessments in accordance with department policies and procedures.
• Provide at least quarterly monitoring tailored to each consumer’s unique needs to ensure client welfare.
• Maintain data integrity by updating consumer files as necessary.
• Complete timely documentation, ensuring all records are updated within established timelines.
• Uphold a safe and healthy environment by complying with all safety and health requirements and staying current with mandatory training programs.

Qualifications

• Bachelor’s degree (B.A.) from an accredited four‑year college or university in a social, behavioral, or human service field (e.g., psychology, social work, nursing, counseling, sociology, human development, gerontology, education, criminal justice) or any Bachelor’s degree with at least one year of experience working with persons with intellectual and developmental disabilities.
• Minimum of one year experience in the human services field (preferred) and experience working with persons with intellectual disabilities (preferred).
• Effective written and verbal communication, strong organizational skills, and the ability to work autonomously in a fast‑paced environment.
• Demonstrated cultural competency in interactions with consumers, families, visitors, and colleagues.
• Valid Texas driver’s license, insurable under agency policy, and reliable transportation.

Benefits

• Competitive salary.
• Robust retirement plan with generous company matching.
• Prior service credit that accelerates paid time off accrual.
• Cell‑phone discounts.
• Entertainment discounts through Tickets at Work.
• Free Headspace subscription for mental wellness.
• Employee Assistance Program.
• Eligibility for student‑loan forgiveness programs.

Schedule

• Monday through Friday, 8:00 am – 5:00 pm with flexible scheduling.
• Field‑based role with significant travel to consumer homes; occasional visits to the Southwest location (9401 Southwest Freeway, Houston, TX).

About Us

The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, it serves over 90,000 people, operates with an annual budget exceeding $300 million, and delivers a full continuum of services at 80 sites across the county in more than 40 languages and sign language. With over 2,500 employees, the Center is committed to meeting the behavioral health and IDD needs of Harris County residents and fostering hope for them to live to their fullest potential. The organization contributes to suicide care and prevention by embracing trauma‑informed values of safety, trust, choice, collaboration, and empowerment.