Service Coordinator

About Us

Tech Electronics helps organizations work smarter, stay safer, and communicate more effectively through innovative technology solutions. Headquartered in St. Louis with eight offices across the Midwest, we specialize in low-voltage life safety and communication systems, including fire alarm systems, security cameras, access control, audio/visual systems, and integrated communications technology. Our customized solutions support industries such as healthcare, education, construction, government, and commercial businesses.

As a 60+ year-old company with the energy of a growing organization, we invest in motivated individuals eager to learn and advance their careers. Many team members have grown into leadership and specialized roles through hands-on experience, mentorship, training, and certification opportunities. We foster a supportive, team-oriented culture where professional development and long-term career paths thrive.

About the Role

The Service Coordinator serves as the first point of contact for customers requesting service and support for their communication and safety systems. In this role, you'll help customers resolve issues, coordinate service requests, and deliver an outstanding customer experience. This position offers exposure to multiple software platforms and systems, providing valuable technical knowledge and skills that can lead to future advancement within our growing organization.

Responsibilities

• Respond to customer service requests via phone, email, and website submissions by developing strategic solutions to meet customer needs.
• Coordinate and manage service requests from initial contact through resolution.
• Provide exceptional customer support and timely communication.
• Troubleshoot issues and provide initial technical assistance by developing a working knowledge of systems and components.
• Accurately document and track customer interactions and service requests.
• Collaborate with technicians, manufacturers, and internal teams to resolve issues.
• Assist with special projects and service improvement initiatives.
• Help ensure customer expectations and response times are exceeded.
• Participate in ongoing training, certifications, and professional development opportunities.
• Build strong working relationships across departments and teams.

Requirements

• Bachelor's Degree in Electronics, Computer Science, Information Sciences, or related field (or equivalent experience).
• Previous customer service, help desk, or technology support experience preferred.
• Strong communication and problem-solving skills.
• Ability to learn new technologies quickly.
• Positive attitude and strong work ethic.
• Desire to grow professionally and take on new opportunities.
• CompTIA A+ Certification is a plus.

Benefits

• Health, Vision & Dental Insurance starting on day one.
• Tuition Reimbursement & Ongoing Training Opportunities.
• Company-provided cell phone.
• Paid Time Off & Personal Time.
• Long-Term & Short-Term Disability Coverage.
• Generous Holiday Schedule.
• Relaxed, Team-Oriented Culture.
• Teladoc, SurgeryPlus & Additional Medical Benefits.
• Career Growth & Advancement Opportunities.
• Industry Certifications & Professional Development Support.

Employment is contingent on passing a drug and background screen.