Service Coordinator

About the role

The Service Coordinator at Sciens Building Solutions is responsible for interacting with customers to ensure satisfaction and maintaining a positive company image. Key responsibilities include scheduling preventative maintenance inspections and emergency calls, answering customer calls, dispatching technicians, generating and monitoring correspondence, preparing invoices, and coordinating with other departments.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain schedules for on-time service, maintaining zero backlogs.
• Answer calls from customers, dispatching the proper technicians for emergencies as needed.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department's internal and external correspondence regarding service technicians.
• Analyze completed work orders for accuracy, ensuring they are correct, complete, and on time.
• Aid in accurate pricing of labor and/or materials as per contract.
• Prepare subcontract work orders for invoicing, including test reports, deficiencies, and quotes.
• Track and/or quote deficiencies, update and maintain customer information in databases, and generate schedules.
• Field trouble calls, perform PM inspections, manage vacation schedules, and coordinate with subcontractors.
• Prepare and process work orders and invoices, when applicable, and acquire purchase orders as required.
• Complete service contract cancellation forms and submit with backups for processing.
• Cook up customers' service requirements with other appropriate departments to ensure effective customer service.
• Provide accurate information to Accounting for one-day billing processing.

Requirements

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Sound decision-making skills and practical judgment.
• Positive attitude and ability to encourage and motivate people.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Qualifications

• High school diploma or equivalent.
• Two to five years of experience in customer service.

Skills

• Effective communication with customers.
• Promptly follow up on customer inquiries.
• Encourage and motivate people with a positive attitude.
• Computer literacy: Working knowledge of Microsoft Office Suite.

Benefits

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability coverage.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.