Service Coordinator

Duties & Responsibilities

• Establish solid working relationships with RWC Group service customers.
• Constant, effective communication with customers by phone, email, or in person.
• Become familiar with customers' specific fleet to better understand their needs.
• Schedule customers for service.
• Create daily, weekly, monthly reports as required.
• Understand, communicate, and evaluate all warranty procedures.
• Become the internal customer advocate ensuring timely and completed repairs.
• Answer incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department.
• Generate phone calls to customers regarding services received, report feedback to manager.
• Make outgoing calls to customers to schedule services.
• Identify and assess customers’ needs to achieve satisfaction, provide information to manager.
• Cashier duties: Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions and file documents.
• Go the extra mile to engage customers.
• Inform customers of deals and promotions.
• May include special projects & assignments.

Qualifications/Special Skills

• High school diploma or GED.
• A strong sense of commitment to the customer.
• Excellent customer service skills.
• Cash handling experience required.
• Experience handling multiple phone lines.
• The ability to multi-task.
• Excellent time-management skills.
• To conduct his/her self in a professional manner.
• Computer skills including data entry, Outlook, and Word.
• Strong written and verbal communication skills.
• An ideal candidate will have the following work styles:
• Pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Responsible, dependable, and able to fulfill obligations.
• Attention to detail.
• Great organizational, interpersonal, communication skills.
• Outgoing personality, team player, strong sense of commitment and great at developing relationships.