Service Coordinator

About The Romanoff Group

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market. Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve.

Position Summary

A Service Coordinator plays a critical role in supporting service department operations, field staff, and customer satisfaction. This position manages communication, scheduling, documentation, and project coordination while ensuring efficient service delivery and administrative support.

Responsibilities

• Respond to all service inquiries—calls, emails, online requests, and vendor portals—in a professional and timely manner.
• Schedule service appointments, dispatch technicians, and manage multiple service calendars and on-call rotations.
• Maintain and update job records, including job cost entry, customer setup, contracts, and service details.
• Coordinate with builders, homeowners, vendors, and internal departments to align on job requirements, permitting, inspections, and project logistics.
• Support service technicians and project staff with quotes, parts procurement, invoicing, warranty filings, and job packets.
• Assist with timesheet verification, payroll coordination, and technician performance tracking.
• Manage receivables, ensure timely collections, and forward builder-responsible invoices as needed.
• Maintain organized electronic and paper filing systems for customer and vendor records.
• Prepare cost estimates and billing for service and small contract jobs; track project P&L and assist in weekly reporting.
• Additional duties as assigned.

Qualifications

• High school diploma or GED.
• 1–2 years of administrative, dispatch, or service coordination experience in a trade or construction environment.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using service management or dispatch software (preferred).
• Familiarity with local permitting and inspection processes (preferred).
• Knowledge of commercial or residential construction (preferred).

Physical Demands

• Must be able to sit at a desk and/or computer for prolonged periods of time.
• Occasionally lift and move up to 25 lbs.

Benefits

• Medical, Dental, Vision, Life/AD&D
• Additional voluntary benefits: STD, LTD, Critical Illness, Accident Insurance
• Paid vacation and holidays
• 401(k)
• Company paid Life Insurance ($15,000)
• Employee Stock Ownership Plan (100% employee owned)
• Training and support
• Advancement opportunities
• Paid apprenticeship and educational reimbursement

Schedule

Standard work schedule Monday - Friday 7:00am - 4:00pm. MUST be willing to be flexible as jobs may change.