Service Coordinator

Immediate full-time (40 hours per week) opening at West Valley Towers, a 97-unit older-adult residential community in Van Nuys, CA.

Responsibilities

• Evaluate residents' needs to identify services that enhance quality of life and promote independence.
• Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.
• Create and sustain educational health and wellness programs tailored to residents’ needs.
• Develop and maintain a comprehensive directory of community resources and services available to residents.
• Act as a resident advocate, empowering residents to advocate for themselves and liaising between residents and community services.
• Build and maintain positive relationships with community agencies, networking with service providers, and identifying new services for residents.
• Foster effective communication between residents and service providers, ensuring an open and supportive environment.
• Serve as an advocate and liaison with management, other departments, and external agencies providing social services, health benefits, training, and more.
• Provide information, referrals, and support for residents in need of crisis intervention and conflict resolution.
• Track and monitor resident referrals to external agencies, ensuring follow-up and service delivery.
• Maintain accurate and up-to-date records, including daily and monthly reports, to document service coordination and resident interactions.
• Perform other tasks as assigned to support the mission and goals of RHF.

Requirements

• Strong understanding of available supportive services and community resources for older adults.
• Proven ability to advocate for residents' needs and resolve issues.
• Commitment to maintaining high ethical standards and client confidentiality.
• Ability to work effectively with residents, staff, community partners, and service providers.
• Capable of working independently and with minimal supervision.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, ensuring timely completion of tasks and resident needs.
• Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

Qualifications

• Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field (preferred).
• Candidates with relevant work experience will be considered.
• Experience working with diverse groups of seniors and disabled individuals (preferred).

Pay

The anticipated base pay range for this non-exempt position is $25.00 per hour. Actual base salary considers several factors including geography, job-related knowledge, experience, and budget. The role may be eligible for overtime pay in accordance with federal and state law.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance program
• Term life and voluntary supplemental life insurance

About the Organization

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization focused on the well-being, independence, and dignity of every resident. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve.