Service Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Call/email customers to schedule inspections and put notes in system pertaining to inspection.
• Schedule/sub-labor for all repair quotes sold by sales staff.
• Create opportunities for sales leads.
• Penny quotes to set up demand service inspections or annual portable inspections.
• Upload compliance engine for inspection and deficiencies.
• First point of contact for service calls.
• Gather needed information to create a service call including a photo of the troubled panel.
• Provide credit applications to new customers/quote C.O.D. rates for service calls.
• Create service order. Assign the correct technician. Place on Resource Console and Dispatch to the tech.
• Order any needed parts and get pulled from the parts shelf.
• Provide inside support to service manager.
• Update customer information as needed in the system.
• Coordinate work with subcontractors as needed.
• Create P.O.’s requests as needed.

QUALIFICATIONS

• High School Education or Equivalent.
• Typing, basic computer knowledge.