Service Coordinator

About the Role

We are seeking a Service Coordinator to join our team. If you share our core values—Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart—you belong at Rackley Roofing.

Responsibilities

• Schedule and coordinate service department activities.
• Provide stellar communication internally with crews and externally with clients.
• Answer and direct calls on a multi-line phone system.
• Perform accurate and efficient data entry.
• Manage time effectively to meet deadlines.
• Communicate with on-site visitors, vendors, and customers via phone, email, or in person.
• Maintain on-site documentation using both paper and computer software.
• Keep desk and office space organized and functional.
• Review information and generate client invoices.
• Analyze special projects and report updates to management as needed.
• Prepare reports for management.
• Assist with administrative tasks and projects.
• Perform other general office duties as required.
• Represent Rackley Roofing professionally to customers, vendors, and industry professionals at all times.

Requirements

• 2+ years of office management experience.
• 2+ years of office administration experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with a CRM system is beneficial but not required.
• Strong computer, organizational, and writing skills.
• Ability to verbally communicate and understand objectives.
• Adherence to all safety procedures and quality processes.
• Bilingual (Spanish) is preferred.

Qualifications

Preferred: Associate Degree or higher.

Benefits

• Medical, Dental, and Vision insurance.
• Life Insurance.
• Cancer, Accident, and Short-Term Disability coverage.
• Vacation and Holidays.
• 401K retirement plan.