Service Coordinator

About the role

The Service Coordinator serves as the primary point of contact for managing incoming service calls, addressing caller needs, collaborating across teams, creating and updating work orders, and providing support in various tasks. This role demonstrates adaptability, effective communication, and a strong commitment to team success while supporting Service Managers in daily operations.

Responsibilities

• Serve as the main point of contact for service calls, efficiently handling incoming calls, addressing caller needs, providing information, transferring calls, and ensuring high customer satisfaction.
• Collaborate with the Director of Service, Service Managers, and Superintendents to support various tasks.
• Learn and understand the workflow with all service team members, including creating and updating work orders, updating Recommended Actions (RAs), handling leak calls, compiling bids, and invoicing as needed.
• Follow up with Service Managers, team members, and customers via phone or email.
• Update third-party systems to ensure accuracy on scheduled dates.
• Manage the site survey process, including establishing and communicating ETAs, updating work orders in real-time, scheduling changes, confirming completion, submitting proposals, and follow-up.
• Assist with saving completion pictures, punch list reports, and close-out documents.
• Compile close-out packets as necessary.
• Support additional projects, initiatives, and reporting metrics as assigned.
• Operate company vehicles, on occasion, to designated areas as assigned by the Service Manager.
• Perform other essential duties as assigned.

Skills

• Strong communication skills for effective phone interaction with customers, stakeholders, and team members.
• Clear and consistent follow-up abilities.
• Excellent organization and time-management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong computer skills with the ability to learn new software.

Equipment Operated

• General office equipment.