Service Coordinator

About the role

You will evaluate customer calls and match the right technician to every job. You are coordinating between the customer and technician to make sure it's the best experience for them both.

Responsibilities

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.
• Input and process technician time and commissions.
• Process customer invoices, including taking care of parts that need to be ordered.

Qualifications

If you can achieve the above and you find it fun and challenging — you have just the right amount.

Benefits

• Our top performers are among the highest paid in Lawton. You'll have unlimited earning potential.
• Medical Insurance — we have insurance for health, dental, vision, life insurance, short-term and long-term disability
• 401k Plan with a company match
• Two weeks paid vacation with paid holidays
• Cell phone allowance
• Ability to earn spiffs and overtime
• A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Pippin Brothers.