Service Coordinator

About the role

Join Pipp Mobile on our mission to help businesses save space and improve efficiency with customizable storage solutions by serving retail, office, manufacturing, institutional, and horticulture customers worldwide! Since 1981, Pipp has been known for our continuous growth, quality products, exceptional service, and ability to solve storage issues of all sizes. As a rapidly growing company, we are looking for a Service Coordinator to provide excellent customer service to our customers seeking coordination of after-market service and warranty work.

Responsibilities

• Responding in a timely manner to service calls and service orders from outside vendors, account managers, and web-based requests, coordinating the necessary parts and services as needed.
• Setting up site surveys.
• Responding to requests for warranty work and coordinating parts and repairs associated with warranty requests.
• Maintaining professionalism in all verbal and written communications.
• Maintaining a high level of integrity and work ethic.

Qualifications

• Associate's degree or equivalent; 2 years' relevant experience preferred, or equivalent experience and education.
• Customer service experience.
• Proficiency in MS Office and ERP experience preferred.
• Ability to effectively handle multiple projects at the same time.
• Excellent verbal and written communication skills.

Benefits

• Medical, Dental, Vision, Flex Spending, Company-Matched 401K, short-term and long-term disability, life insurance, tuition reimbursement, paid holidays, paid time off, and more!

Schedule

• Eligibility for a hybrid work schedule once trained.