Service Coordinator

About the role

Our client is seeking an Service Coordinator to join their team. You will be responsible for coordinating elevator repair and compliance projects from preliminary order through completion and billing. The role reviews orders, coordinates technicians and vendors, manages permits and state compliance requirements, communicates with customers, tracks project progress, and ensures timely completion of work. Strong organizational, customer service, communication, and Microsoft Office skills are required; prior elevator industry experience and database/system knowledge are preferred.

Responsibilities

• Responsible for prescreening and reviewing preliminary orders to identify and resolve any issues that could impact scheduling.
• Works proactively to remove barriers that may delay project timelines.
• Serves as a central liaison between account managers, branch teams, and sales staff to ensure all required procedures are followed and workflow deadlines are consistently met.
• Generates proposals for code compliance and state work.
• Coordinates work with branch service superintendent, repair manager and service technician.
• Communicates with customers on the items to be completed by customer and what items the Company will complete.
• Processes all preliminary orders as they are sent.
• Ensures mechanics have copies of preliminary orders; sends letters and proposals (if needed) to the customer.
• Keeps records of the progress of the work to be completed.
• Sends letters of compliance to the State and to the customer when the Company’s portion of the work is completed. Files when completed.
• Researches and responds to all inquiries regarding permits, preliminary orders and testing.
• Works with Regional repair coordinators; provides completed booking packages.
• Pulls permits and schedules vendors (drilling, cab, phones, etc).
• Follows up with customer prior to billing to verify work completed, billing address, etc.
• Performs other duties as assigned.

Qualifications

• Three to six months related experience and/or training.
• Previous elevator experience, preferred.
• System database knowledge, preferred.
• Strong customer service experience and abilities are required.
• Effective verbal and written communication skills are required.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.
• Must be organized and detail-oriented to manage multiple tasks.

Pay

$2