Service Coordinator

About the role

This is a non-exempt, hourly position focused on the daily management of office furniture installation projects.

Responsibilities

• Manage installation projects on a daily basis.
• Prepare installation paperwork for the warehouse and crew.
• Cross-check packing lists and bills of lading with delivery tickets from the dealer.
• Work directly with the dealer to locate and track all products.
• Schedule jobs with the Scheduler and coordinate dates and times with the dealer and clients.
• Create and manage job folders from start to finish, including preparation for invoicing.
• Create and send post-install reports back to the dealer or customer after job completion.
• Work with the Quality Assurance Team to coordinate repairs or corrections for products or site issues.
• Coordinate outbound shipments and will-call pickups of product.
• Maintain inventory and demo products.

Requirements

• Knowledge of contract furniture processes.
• Experience with order entry/management, project management, account servicing, and warehousing/delivery/installation.
• Strong interpersonal skills and ability to communicate at all levels of the organization.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.

Benefits

• Competitive benefits package, including health, dental, and life insurance.
• Paid vacation.
• 401k with matching.