Service Coordinator

General Purpose

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D. This is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress through Company-provided training in the Service Coordinator role. As training progresses, the incumbent will receive additional base pay. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Responsibilities

• Customer communication
• Project tracking
• Data base entry
• Payroll processing
• Manage emails, letters, packages, phones calls and other forms of correspondence
• Process paperwork for internal or external use across various work groups
• Organize and maintain project data to assist management with reporting requirements
• Absorb and assist other service coordinators as needed to meet team objectives and deliverables
• Ability to work overtime during emergency operations

Requirements

• High School diploma or GED equivalent
• Two years customer service experience
• Proficient with Microsoft office suite
• Must be detail oriented but with a demonstrated ability to multi-task
• Successful in passing clerical aptitude test as well as a typing test at 30 WPM - required
• Ability to clearly communicate in person, in writing and over the phone

Preferences

• Three to five years of experience in a Utility Field Operations environment
• Two or more years of experience as a Group or Administrative Assistant
• Previous experience with SAP software and the ability to quickly learn proprietary software systems
• Excellent time management and organizational skills
• Proficient and accurate use of 10 key

Benefits

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices
• Generous Paid Time Off (PTO)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave
• Paid Bereavement Leave
• Employee Assistance Program supporting mental and emotional wellbeing

Additional Information

Learn more about our benefits.

Req Id: 114821
Company Code: PacifiCorp #PM25
Primary Location: Albany, Oregon (100% Onsite)
Department: Power Delivery
Schedule: Full-Time
Personnel Subarea: IBEW Local 659