SERVICE COORDINATOR

Key Responsibility

• Cook up and manage all customer service requests and complaints through O2 Care.
• Act as the central point of communication between customers, service engineers, and branch teams.
• Schedule and assign service calls to technicians based on location, urgency, and expertise.
• Maintain and update service records in the ERP system accurately.
• Follow up with customers post-service to ensure satisfaction and collect feedback.
• Generate daily and monthly service performance reports for management review.
• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Requirements

• Graduate or Diploma holder.
• Age 25-40.

Qualifications

• N/A

Skills

• Excellent communication skills.
• Customer service orientation.
• Organizational skills.
• Attention to detail.
• Basic computer literacy.

Benefits

• N/A

Pay

Starting from Rs. 15,000

Schedule

N/A