SERVICE COORDINATOR
Oxygen Digital Shop · Greater Syracuse-Auburn Area · 2 mo ago
OTHRFull-time
Key Responsibility
- Cook up and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
Requirements
- Graduate or Diploma holder.
- Age 25-40.
Qualifications
- N/A
Skills
- Excellent communication skills.
- Customer service orientation.
- Organizational skills.
- Attention to detail.
- Basic computer literacy.
Benefits
- N/A
Pay
Starting from Rs. 15,000
Schedule
N/A