Service Coordinator

Responsibilities

• opening work order headers and segments in Service Link
• technician time entry into Service Link
• receiving and entering technician service reports into Service Link
• scheduling PSP/PIP work
• customer purchase order requests
• filing to history files
• warranty claim pre‑prep, coordination, follow‑up and communication with central warranty group and parts personnel through to claim closure
• clerical work such as payroll and scheduling

Skills

• Strong computer skills, including typing and keyboarding skills of at least 60 words per minute
• Ability to use MS Word and Excel
• Superior organizational skills
• Works well with multiple people, communicating with various branches and departments
• Ability to handle multiple tasks in a fast‑paced environment
• Good decision‑making with a strong desire for follow‑up and attention to detail
• Excellent customer service skills

Qualifications

• High School Diploma or equivalent is required
• Prior experience in a service department is preferred

Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar‑for‑dollar match up to $1,200
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short‑Term Disability, and Long‑Term Disability
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation