Service Coordinator

About the role

A well-established, family-owned multifamily property management company is seeking a personable, organized, and customer-focused Service Coordinator to support maintenance operations at a residential community in Morris County, NJ. This is an excellent opportunity for someone with a strong customer service background who enjoys helping people, solving problems, and keeping daily operations running smoothly. Property management experience is not required! Bilingual Spanish is strongly preferred, and Yardi experience is a plus.

Why You Should Apply

• Stable, family-owned company with a strong culture of employee retention.
• Supportive leadership that values teamwork and employee development.
• Straight salary with an opportunity for a year-end bonus.
• Opportunity to build a career in multifamily property management.

Key Responsibilities

• Maintenance & Work Order Coordination
  • Monitor, prioritize, and assign maintenance work orders to onsite technicians.
  • Coordinate daily schedules and follow up on outstanding service requests.
  • Track completion timelines and help ensure timely, quality repairs.
• Resident Relations & Customer Service
  • Serve as the primary contact for residents regarding maintenance requests and repair updates.
  • Communicate professionally and compassionately with residents, including when addressing complaints or concerns.
  • Provide clear updates on scheduling, parts delays, and repair timelines.
  • Follow up on completed work orders to ensure resident satisfaction.
• Vendor & Administrative Support
  • Schedule outside contractors for specialized repairs and services.
  • Assist with vendor documentation, invoices, purchase orders, and maintenance supply inventory.
  • Maintain accurate work order records, service histories, and preventive maintenance documentation.
  • Assist with reporting on work order completion and recurring maintenance issues.

Qualifications

• Previous customer service experience required; hospitality, retail, dispatch, and administrative backgrounds are welcome.
• Bilingual Spanish strongly preferred due to the resident population.
• Excellent communication, organizational, and problem-solving skills.
• Patient, approachable, and professional demeanor, with the ability to manage competing priorities.
• Comfortable working with residents, maintenance technicians, and outside vendors.
• Yardi or other property management software experience is a plus, but not required.
• Previous multifamily or maintenance experience is not required.

The Ideal Candidate

An organized, dependable, and genuinely pleasant professional who enjoys helping people and can balance resident needs with the demands of a busy maintenance department. If you have a strong customer service background and are looking for an opportunity with a stable, people-focused company, we encourage you to apply!