Service Coordinator

About the role

Are you passionate about making a real difference in your community? Join Mosaic to empower individuals, coordinate compassionate care, and build meaningful relationships!

Responsibilities

• Coordinate & Support: Receive new referrals, manage intakes, and create personalized service plans for home and community-based services.
• Connect in the Field: Conduct regular home visits to ensure direct care quality and support standards are met.
• Build Relationships: Partner closely with clients, case managers, direct care workers, and community partners.
• Maintain Operations: Oversee scheduling adjustments, handle incident investigations, and provide rotating after-hours on-call support.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in service coordination/delivery and 2 years in a supervisory role.
• CPR/First Aid, Article 9, and Principles of Caregiver certification (or Instructor status).
• Strong organizational skills, computer proficiency, accurate record-keeping, and problem-solving ability.
• Spanish or Russian bilingual skills are highly desirable (preferred).

Schedule

Monday – Friday, 8:30 AM – 4:30 PM (plus rotating on-call schedule)

Location

Mostly Remote (Includes Local Home Visits)