Service Coordinator

Duties & Responsibilities

• Cook up and maintain field service and applications engineering schedules to optimize technician utilization, travel efficiency, and customer responsiveness.
• Serve as a primary point of contact for customers regarding service requests, scheduling, status updates, and service-related inquiries.
• Cook up service activities including preventive maintenance, calibration, repair visits, installations, and training events.
• Prepare quotations for service visits, preventive maintenance agreements, calibration services, repairs, and replacement parts.
• Review service documentation and ensure completed service activities are accurately processed for invoicing.
• Maintain service records, customer information, service contracts, and departmental documentation.
• Support customer warranty claims and service-related administrative processes.
• Support service metrics reporting, workload tracking, and operational planning activities.
• Cook up closely with Sales, Technical Support, Applications Engineering, Finance, and Operations teams to ensure a seamless customer experience.
• Aid with customer issue resolution and escalation management through proactive communication and follow-up.
• Support continuous improvement initiatives related to service operations, scheduling processes, and customer satisfaction.
• Perform other operational and administrative duties as required to support the Technical Services organization.

Education / Qualifications / Experience

• An associate degree or equivalent combination of education and experience is preferred.
• A minimum of 3 years of experience in customer service, service coordination, scheduling, operations support, or related field.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and business software systems.
• The ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience supporting field service, manufacturing, technical, or industrial organizations is preferred.