Service Coordinator

About the role

All Abilities, a subsidiary of Lifesteps.inc, is a non‑profit agency that connects individuals to community services and resources, enabling greater independence and enhancing quality of life. The Service Coordinator (SC) provides case management services throughout Western Pennsylvania, serving as the initial contact for adults with disabilities and coordinating supports in their homes and communities.

Responsibilities

• Locate, coordinate, and monitor supports and services for adults with disabilities.
• Serve as the first point of contact for clients, delivering high‑quality customer service.
• Build and maintain relationships with partner agencies and service providers to ensure optimal care.
• Travel using a personal vehicle to conduct in‑person visits at client residences.
• Maintain accurate case documentation and follow up on service delivery.

Requirements

• Minimum: Bachelor’s degree in Social Work, Psychology, Special Education, Sociology, Human Services, or a related field or be a Registered Nurse (RN).
• Three (3) years of experience in social services or a health‑care related setting.
• Ability to use a personal vehicle for travel throughout the assigned territory.
• Valid driver’s license and auto insurance.
• Ability to obtain ACT 33/34 and FBI clearances.
• Preferred: Bilingual in English and Spanish with strong written communication skills.
• Preferred: Previous case management or service coordination experience.

Benefits

• 100% paid medical, dental, and vision insurance premiums.
• Paid time off plus eight paid holidays.
• Accredited through the National Committee for Quality Assurance (NCQA).

Schedule

Hybrid work arrangement: work from home and conduct in‑person client visits. Shift is 8:30 am – 4:30 pm, Monday through Friday.

Travel Area

Travel throughout Allegheny, Westmoreland, Fayette, Indiana, Armstrong, Butler, and Beaver counties (majority of cases in Allegheny and Westmoreland counties). Mileage reimbursement is provided.