Service Coordinator

Service Coordinator

The Service Coordinator must exhibit a professional and friendly demeanor with the customer base, assist in the billing and approving of accounts payable, and collaborate with departments throughout the organization for service work and billing.

• Answer heavy volume of incoming calls for the Service Department
• Set up service calls
• Avoid adopting a one-call-does-it-all approach; set up new customers, take payments, etc.
• Invoice all service work
• Approve all vendor invoices
• Maintain accounting deadlines for month-end
• Communicate effectively within various internal departments (Accounts payable and accounts receivable)
• Resolve customer conflicts with invoicing
• Oversee on-boarding for new employees
• Ensure work for the current month is billed accordingly
• Assist the Service Manager with technicians and service reports
• Oversee warehouse processing and ordering

Preferred Skills And Qualifications:

• Provide exceptional customer service
• Team First mentality
• Aquatics Industry knowledge
• Ability to build and maintain customer relationships
• Anticipate customer needs, be able to redirect angry customers through listening and providing solutions
• Think outside the box to streamline processes
• Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed
• Must be able to multi-task; ability to work in a dynamic environment
• Comfortable with Mail Merge, label making and bulk postage meter
• Proficient use in Microsoft Office applications and ability to learn new systems as they evolve
• Good attention to detail
• Seasonal overtime required
• Excellent problem solving skills
• Ability to work in a high stress environment during busy season