Service Coordinator

With over 25 years of dedicated service, Laborde Products stands at the forefront of marine engine distribution, committed to delivering excellence across the Southeast, up through the Great Lakes, and along the East Coast. Headquartered in Covington, LA and with branches in Deer Park, TX and Paducah, KY, we are your trusted partner in marine propulsion, featuring top brands like Mitsubishi, Steyr Motors, Yanmar and Scania Marine.

About the role

The Service Coordinator promotes customer experience through the coordination of the daily operations of our Service Department while developing relationships with Laborde Product’s customers and works closely with the Service Manager to ensure overall customer satisfaction.

Responsibilities

• Coordinate service requests from customers and create quotes and work orders.
• Manage daily scheduling of service personnel.
• Communicate with technicians and customers to keep all parties informed of scheduling issues, answer questions, respond to requests, and identify and implement solutions.
• Monitor how technicians are progressing through service jobs and make adjustments as necessary.
• Advise technicians on proper actions regarding customer, parts availability, or any problems that could impact the service request.
• Coordinate with technicians and Parts Team to ensure parts needed for the repair are available.
• Resolve customer issues by identifying and explaining the best solution, take the appropriate action and follow up to ensure customer satisfaction.
• Manage work in progress, service record keeping, CRM management, and departmental KPI’s.
• Approve Service Team payroll as needed.
• May perform other duties as required by business needs.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience working in the diesel engine, heavy equipment, or automotive industry preferred.
• Experience in a parts department or familiarity with parts preferred.
• Mechanical background preferred.
• Valid driver’s license with a clean driving record.

Skills

• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on and work through challenges to build a stronger organization.
• Excellent organizational and leadership skills.
• Well-developed interpersonal skills.
• Ability to work well individually and as part of a team with diverse personalities.
• Tactful and mature.
• Excellent communication skills.
• Strong customer service mentality.
• Ability to act with flexibility and react quickly to changing priorities.

Work Environment

This position operates in both an office and industrial environment. Regularly works around mechanical equipment and may be exposed to high noise levels at times.

Schedule

• Standard office hours are Monday - Friday from 8:00am - 5:00pm.
• Must be available for on-call rotation.

Benefits

• Competitive Wages and Annual Bonuses.
• Medical, Dental, Vision, Disability and Life Insurance.
• 401k plans with company match.
• Paid Time Off and Company Paid Holidays.