Service Coordinator

Responsibilities

• Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts
• Notify customers in advance to maintain our service schedules
• Maintain accurate records of service activities, including service requests, work orders, and client communication
• Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time
• Create jobs and schedule in ERP system to be ready be ready for technicians in the field
• Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner
• Process completed jobs to invoice customers
• Request PO’s from customers
• Order parts as needed
• Recording keeping, including ISO documentation, service records
• Track technician expenses
• Manage call out schedule

Qualifications

• Required Skills/Abilities: Strong communication and negotiation skills, Attention to Detail, Effective Multitasker, Organized and able to handle heavy volumes and pressing deadlines, Strong computer skills including ERP systems, Word, and Excel
• Education And Experience: High school degree required, Ability to work overtime as needed, Service-related background