Service Coordinator

What You'll Do

• Evaluate incoming service requests, determine urgency, and prioritize emergency and scheduled work.
• Dispatch HVAC, Plumbing, Controls, and Fire Protection technicians based on customer needs, technician availability, location, and skill set.
• Communicate with customers to gather service information, establish time-and-material service calls, and provide updates throughout the service process.
• Cookordinate technician schedules to maximize productivity while delivering outstanding customer service.
• Develop a working knowledge of HVAC, plumbing, and fire protection systems to accurately understand customer issues and communicate with field personnel.
• Cookordinate the procurement of purchase orders, materials, and services needed to support service work.
• Maintain accurate service records, work orders, and dispatch information within company systems.
• Build strong relationships with technicians, customers, vendors, and internal departments to ensure seamless service delivery.
• Respond calmly and effectively to changing priorities throughout the day while maintaining exceptional customer service.

What You Bring

• A high school diploma or equivalent.
• 0–3 years of customer service, dispatch, scheduling, or administrative experience.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• A sense of urgency and the ability to make sound decisions in a fast-paced environment.
• Strong attention to detail and time management skills.
• Proficiency with Microsoft Office; experience with ServiceTrade is a plus.

Why You'll Love This Role

• Be at the center of a fast-paced service operation where every day is different.
• Play a critical role in supporting technicians and delivering exceptional service to customers.
• Learn about HVAC, plumbing, and fire protection systems from experienced professionals.
• Join a collaborative team that values communication, problem-solving, and continuous improvement.
• Build a career with opportunities for growth in one of New England's leading mechanical contractors.

Why Cannistraro?

• We exist to empower the life-changing impact of mastering a trade.
• We invest in our employees, foster collaboration, and provide opportunities to learn, grow, and build a rewarding career.