Service Coordinator

Duties and Responsibilities

• Must be available on a 24-hour basis, via phone or in person as needed, to respond to emergency situations.
• Provide direct supervision, onboarding, and training of assigned Program Managers.
• Provide interim Program Manager support.
• Ensure all program related tasks are completed including billing, payroll, scheduling, training, etc.
• Work collaboratively to evaluate program efficiencies and advocate for/implement updates and enhancements as needed.
• Collaborate with the Administrator based on financial reporting, budgets, and contractual obligations to develop strategies that work to minimize risk and promote the company’s financial sustainability.
• Develop and maintain relationships in the community that are necessary to promote and capitalize positive relations with our organization.
• Ensure all internal and external quality standards are being met.
• Implement business unit best practices and provide frequent quality and compliance checks as it relates to service implementation, medications, program finances, client charting, incident reporting, etc.
• Attend business unit safety meetings to determine trends and learn best practices.
• Collaborate with the Operational Support Administrator to best utilize operational resources including float staff, system specialists, and enabling technology.
• Support Program Managers with scheduling and floor coverage as needed utilizing all business unit resources available.
• Provide direct floor support if/when needed.
• Support quality and sentinel event investigations as needed. Implementing needed resolutions in a timely manner.
• Provide conflict resolution support to Program Managers when dealing with internal and external stakeholders.

Qualifications

• A high school diploma or GED.
• A minimum of 2 years of related experience.
• A minimum of two years supervisory experience.

Wage Details

This is an Exempt/Salaried position/40 hours per week. Salary range - $55,000 - $65,000 based on experience.

What We Offer

• Full benefits package (Health, Dental, Vision, STD, LTD, Life)
• 4 weeks paid vacation time
• Paid holidays
• Tuition reimbursement (Lakeland and Rasmussen Universities)
• Employee Assistance Program
• 401k Retirement Plan