Service Coordinator

Service Coordinator Location: San Diego, CA Work Arrangement: Hybrid after training Contract Duration: 12 months, with potential extension for a second year Max Pay Rate: $29-34/hour Work Schedule Training: 5 days per week onsiteAfter Training: Monday-Thursday onsite; Friday remoteWork Location: San Diego, CA Position Overview We are seeking a Service Coordinator to provide administrative and customer service support. This role will assist customers with questions regarding service jobs, scheduling, and general inquiries while coordinating closely with field crews and internal teams. The ideal candidate will have strong customer service and communication skills, be comfortable handling phone and email inquiries, and demonstrate the ability to learn quickly and adapt to changing priorities. Key Responsibilities Respond to customer inquiries via phone and emailAssist customers with questions regarding service jobs and schedulingSchedule and coordinate jobs with field crewsWork directly with crews to address questions and scheduling needsManage and update field service calendarsProcess customer refunds as neededProvide general administrative and customer service supportMaintain accurate records and informationAssist with additional administrative projects and responsibilities as needed Top Qualities The Hiring Manager is looking for candidates who demonstrate: Strong customer service skillsExcellent verbal and written communicationPrevious phone-based customer service experience is a plusAbility and willingness to learn the roleAdaptability and flexibility in a changing environmentStrong organizational and time-management skillsAbility to work effectively in a team environment Required Qualifications High school diploma or equivalent requiredStrong communication and organizational skillsCustomer service experience preferredFamiliarity with Microsoft OfficeAbility to work onsite Monday-Thursday after completion of training Experience Level Provides administrative support to a department or individual. Responsibilities may include: Word processing and data entryFiling and record keepingAnswering phones and directing inquiriesReceiving and directing visitorsSchedulingFinancial record keepingCoordinating meetings and conferencesObtaining and maintaining office suppliesSorting and distributing mailSupporting special projects ...