Service Coordinator

SERVICE COORDINATOR LOCATION: El Cajon, CA SCHEDULE: Monday-Thursday onsite, Friday remote | 6:30 AM-3:30 PM DURATION: 12-Month Contract (Potential to Extend for a 2nd Year) PAY: Up to $29-34/Hour Job Responsibilities: In this role, you will provide administrative and customer service support to the Service Planning department. Key responsibilities include: · Providing administrative support to Service Planning and coordinating daily service-related activities. · Answering incoming phone calls and responding to customer inquiries via email. · Assisting customers with questions regarding project status, scheduling, and service-related activities. · Scheduling trench inspections and coordinating Gas and Electric crews. · Printing and preparing project plans, maps, and other necessary documentation. · Supporting special assignments and other departmental projects as needed. · Managing multiple priorities while maintaining a high level of customer service and accuracy. Essential Duties and Job Functions: · Serve as a primary point of contact for customer inquiries related to project status and scheduling. · Answer and route incoming calls while providing professional and timely customer service. · Respond to customer emails and follow up on inquiries as needed. · Coordinate and schedule trench inspections based on project requirements and crew availability. · Schedule and coordinate Gas and Electric crews to support service activities. · Communicate scheduling information and updates to customers, internal teams, and field personnel. · Print, organize, and distribute plans, maps, and other project-related materials. · Maintain accurate information and documentation using Microsoft Office applications. · Assist with special assignments and administrative projects within the Service Planning department. · Effectively manage multiple tasks and competing priorities in a fast-paced environment. · Demonstrate strong technical problem-solving skills when addressing customer and scheduling-related issues. · Maintain a customer-focused approach while coordinating with internal teams and external customers. Knowledge & Skills: · Minimum of two years of customer service experience. · Strong verbal and written communication skills. · Strong organizational and multitasking skills. · Excellent customer service and problem-solving abilities. · Ability to manage multiple priorities and meet deadlines. · Strong attention to detail and accuracy. · Proficiency with Microsoft Outlook, Word, and Excel. · Strong typing and general computer skills. · Ability to learn and navigate technical systems and processes. · Ability to communicate effectively with customers, field crews, supervisors, and internal stakeholders. · Ability to work independently as well as collaboratively in a team environment. · Ability to work effectively in a fast-paced, service-oriented environment. · Commitment to maintaining professionalism and providing a positive customer experience. Education & Experience: · High school diploma or equivalent required. · Minimum of two years of customer service experience. · Administrative or coordination experience preferred. · Experience with Microsoft Outlook, Word, and Excel. · Experience scheduling field personnel, inspections, or service activities is preferred. ...