SERVICE COORDINATOR

Hugg & Hall Equipment Company is a full-service equipment dealer specializing in industrial and construction equipment since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana, we provide cutting-edge equipment, world-class service, and an unsurpassed parts inventory to minimize downtime and maximize productivity for our customers.

About the role

Field Service Coordinators function as part of the Service Administration team and facilitate field service activities.

• Assign and dispatch Field Service Technicians to customer locations for equipment repair and maintenance.
• Monitor assigned Field Service Technicians’ daily activities, including tracking job statuses and recording response times.
• Perform service data entry, ensuring all details are input into the correct systems with accuracy.

Responsibilities

• Strong written and verbal communication skills.
• Accurate and efficient work performance.

Requirements

• Minimum 3 years’ experience in dispatch and/or service administration in the service industry.
• High School Diploma or equivalent.

Related experience may include: Service Administrator, Service Dispatcher, Warranty Administrator, Office Manager, Customer Service Representative.

Work Environment

• Indoor office environment with a controlled climate.
• Requires sitting at a computer desk for long periods with constant keyboard use while reading the computer screen.
• Continuous verbal and written communication; occasional standing, walking, and reaching with hands and arms.
• Continuous use of hands to type.

Benefits

• Competitive compensation.
• Insurance (Medical, Dental, Vision, and Life) plus several supplemental benefits.
• Generous PTO plan.
• Paid holidays.
• 401k with company match.