Service Coordinator

At-a-Glance Join our team as a Service Coordinator, where you'll play a crucial role in scheduling, dispatching, and supporting our service operations for an international fire and alarm protection company. Position Type ContractOn-Site Required Experience in commercial security, fire/life-safety, low-voltage, or a related security services industry. High School Diploma or General Education Degree (GED). Minimum 3 years of experience performing administrative duties in a sales or service industry with working knowledge of ERP systems preferred. Proficient in Microsoft Office (Word, Excel, PowerPoint). Must possess good decision-making skills, be very organized and detail-oriented. Must have excellent oral and written communication skills. Ability to use discretion, problem-solving skills, and ability to escalate matters when needed. Data analysis and interpretation skills. Speed and accuracy with attention to detail. Dispatching and scheduling experience. Supporting security service operations, coordinating field technicians, managing service schedules, communicating with customers, or supporting installation or maintenance activities. Preferred Experience with commercial security systems such as access control, CCTV/video surveillance, fire/life-safety, intrusion detection, or related systems. Sales or customer-service experience within the security industry. Responsibilities Schedule appointments and dispatch technicians for service and inspections to maximize tech productivity. Create work orders, provide status updates to customers, and follow up with technicians. Confirm work order completion by reviewing all notes and following up on pending items. Complete contract paperwork and QC paperwork. Schedule sub-contractor work. Work with technicians to ensure all paperwork is completed properly within the designated time. Maintain appointment schedules. Order, receive, and issue materials and equipment to technicians. Complete daily reports. Assist in coordinating activities such as scheduling, customer notification, and equipment procurement. Conduct physical inventory. Act as a liaison between Sales, Project Managers, and technicians. Other duties as assigned. If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity. #HbM6349