Service Coordinator

Responsibilities

• Providing knowledgeable answers to questions about assessments, service and repair needs to our customers
• Advising customers and troubleshooting service issues over the phone
• Schedules appropriate service appointments
• Ensuring proper verbal/written authorization and documentation for medical treatment from appropriate sources
• Communicating with referral sources, customers, vendors and team regarding repairs and deliveries
• Providing world class customer experiences

Requirements

• Education or experience equivalent to a high school diploma
• Two years related experience including customer service experience
• Durable medical equipment and/or healthcare experience is a plus
• Strong communication skills including all communication types-email, text, phone, face-to-face
• General computer knowledge and ability to type 35 wpm
• Bi-lingual a plus

Qualifications

• Unrelenting commitment to success

Benefits

• Health
• Dental
• Vision
• 401K plus match incentive program
• Life insurance
• Paid time off
• Paid holidays
• Volunteer pay
• Long and short-term disability
• Free parking