Service Coordinator

Lift Solutions provides end-to-end industrial lifting solutions, including OSHA compliance inspections, crane equipment, aftermarket services, and parts for overhead cranes and other lifting equipment. We are committed to driving progress and efficiency through expertise, state-of-the-art technology, and a focus on sustainability and safety.

About the role

We are hiring a Service Coordinator in Troy, MI to oversee service department operations, ensure profitability, and deliver high customer service.

Responsibilities

• Oversee service department jobs and pursue accountability.
• Maintain margin and profitability while delivering high customer service to clients and inspectors.
• Assist in building and strengthening All-Lift’s InspectAll Data integrity.
• Create electronic folders for service jobs.
• Review all jobs to ensure target margin is met.
• Secure and deliver rental equipment to appropriate locations on-time for scheduled jobs.
• Manage daily audits and record technicians’ logged time for the previous day.
• Review and update the Work in Progress (WIP).
• Maintain and manage company-owned tools.
• Schedule and book all technician travel.
• Handle billing for all completed service jobs, including cost assembly, entry into Sage, and invoice preparation.
• Create and prepare repair folders by documenting symptoms, problems, causes, repairs, and services; obtain approval signatures and enter into the InspectAll system.
• Aid in requesting purchase orders (POs) from customers.
• Assist with parts check-in and determine necessary parts from breakdowns and emergency calls.
• Support Service & Maintenance Schedulers with day-to-day scheduling as needed.
• Prepare customer quotes when required.
• Update job knowledge by participating in educational opportunities and trainings.
• Perform other duties as assigned or requested.

Requirements

• Preferred Associate’s degree in Business Administration or Sales.
• 1-2 years of prior work experience in a related field preferred.
• Proficiency with Microsoft Office (suite), Sage 100 ERP, InspectAll, and PowerBI.
• Commitment to high ethical standards in professional behavior and interactions.
• Strong technical aptitude and proficiency in using personal computers.
• Demonstrated time management and organizational skills.
• Ability to develop industry knowledge within a given market.
• Strong written and verbal communication skills, with the ability to build interpersonal relationships and work in a team environment.
• Strong customer service orientation.