Service Coordinator

Responsibilities

• Demonstrate and promote Geiger’s core values (Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork).
• Track and receive equipment to be repaired, schedule repair team for responsive and timely inspection and failure analysis of equipment
• Prepare and deliver service quotes to customers for field service or in-house repair opportunities
• Develop and execute complete and detailed lists of buyout requirements to fulfill repair requirements
• Estimate labor for service jobs.
• Purchase of materials and equipment using supplier/vendor portals and company ERP system (SAGE 300)
• Monitor direct and stock order purchasing related to customer order activity
• Communicate with customers and sales engineers as needed regarding order progress and completion expectations
• Coordinate shipment and order fulfillment with company logistics staff to exceed customer expectations
• May perform other duties as assigned

Requirements

• 1 to 3 years related experience and/or training
• A customer-service focused individual that successfully responds to technical and non-technical customer and employee inquiries.
• Ability to handle a varied and fast-paced workload to meet customer requirements.
• A well-organized and self-directed team player with a passion for winning.
• Ability to work with various computer programs including vendor based software.
• A positive, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Strong attention to detail and a can-do attitude
• Ability to communicate effectively verbally and in writing.