Service Coordinator

Job Summary

Galaxy Integrated Technologies seeks an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security-focused projects. This role is based in Boston, MA, with a standard schedule of Monday to Friday, 8am to 5pm.

About the Role

Galaxy Integrated Technologies, founded in 1984, designs and installs state-of-the-art security systems across New England, New York, and New Jersey. We are now looking for a Service Operations and Customer Relations Coordinator to join our team.

Responsibilities

• Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
• Stage and prepare job materials for field technicians ahead of installations and service calls
• Track inventory levels, conduct cycle counts, and maintain accurate records
• Schedule and dispatch technicians to service calls and project sites
• Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
• Upload and maintain required documentation for service tickets and customer accounts
• Cookorate with management regarding inventory as needed
• Use service platforms such as Service Titan to process tickets
• Provide customer service support via phone, including responding to inquiries and routing service requests
• Coordinate equipment returns, repairs, and warranty submissions
• Maintain a clean, safe, and organized warehouse environment
• Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
• Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
• Identify opportunities to improve warehouse processes, inventory management, and field support standards

Requirements

• Must have a valid driver’s license in good standing and be able to pass a driver record background check
• Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
• Customer service experience, including professional phone support
• Scheduling and dispatching experience
• Strong Microsoft Office skills (Excel, Word, PowerPoint)
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Strong problem-solving skills and proactive mindset
• Able to lift and move materials as needed
• Ability to pass a standard background and security screening
• Professional demeanor and team-oriented mindset

Qualifications

• High school diploma or equivalent
• At least 2 years of experience in a warehouse environment, preferably handling security or low-voltage equipment
• Experience with Microsoft Office applications
• Experience with inventory management software
• Experience with scheduling and dispatching
• Excellent communication and customer service skills
• Ability to lift and move materials as needed

Skills

• Inventory management
• Warehouse operations
• Customer service
• Scheduling and dispatching
• Microsoft Office

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off and Sick Time (Accrued)
• 401(k) with Company Match
• Paid Time Off for Major Holidays
• Monthly Cell Phone Stipend
• Ongoing Training and Development
• Career Advancement Opportunities