Service Coordinator

About the role

The Service Coordinator role is a full-time position within the Service Division in Commercial Roofing, offering a 40-hour work week from 7:30 AM to 4:00 PM, Monday through Friday (with some flexibility on start and end times). This role is often the first point of contact for customers, requiring strong customer service skills and a friendly, helpful demeanor in a fast-paced environment.

Responsibilities

• File management and ensuring all information is updated and accurate.
• Collection and maintenance of customer contact and relevant information.
• Direct all calls and information to the correct person.
• Lead and track the Service Department’s Accounts Payable (AP) and Accounts Receivable (AR).
• Manage various project-related documents.
• Track and report service inventory allocation.
• Maintain employee paperwork.
• Perform other duties as required or assigned.

Requirements

• Minimum of 2 years’ experience in an administrative role.
• Experience in a construction environment is considered a strong asset.
• Invoicing experience is an asset.
• Knowledge of CRM systems and Microsoft Office programs.
• Must be organized, self-motivated, and able to work with a sense of urgency.
• Ability to work in a fast-paced environment and be flexible.
• Courteous, professional, and customer service-oriented.
• Dependable, reliable, and strong work ethic.

Benefits

• Competitive salary.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) with company match.
• Life insurance and disability insurance.
• Employee and Family Assistance Program.
• Health club reimbursement program (specific health clubs).
• Flynn University: Education & Leadership Development.

Schedule

Full-time, 40-hour work week from 7:30 AM to 4:00 PM, Monday through Friday (some flexibility on start and end times).